TERMS AND CONDITIONS

All products are priced in ZAR (South African Rand), unless otherwise stated.

Final release date of any Pre Order is subject to delays by manufactory or approval factors.

Customers are expected to pay any balance remaining for a pre order within 2 weeks upon notification of arrival by Premier Collectibles. If we do not hear from the customer, a reminder via phone call, text message and email will then be sent and collection date extended for another 2 weeks (Total of 1 month from date of collection notification). Non collection/delivery and remaining payment of products after 1 month will be deemed as product cancellation and deposit forfeited.

No returns policy. All products sold are strictly non-refundable or exchangeable for other products.

Stocks are extremely limited and it is expected that multiple buyers are attempting to buy the same product at the same time (at check-out page). Hence, it is possible to encounter stock not available at the moment buyer clicks ‘purchase’ – this is not system bug. In rare cases where 2 customers have purchased at the exact same moment causing product to be oversold, Premier Collectibles will issue a full refund to affected customers.

All products invoiced remain the property of Premier Collectibles until paid for in full.

The advertised pricing of any product can change at any time without any prior notice given. Errors and omissions applied.

Product prices are not affected by exchange rate fluctuations once an order is placed. (The price you see is the price you pay)

All products are subject to availability.

Gift Cards cannot be exchanged for cash.

Complimentary Gift Cards cannot be used to purchase Hot Toys products. Complimentary Gift Cards can only be used on new orders over R10 000.00 and cannot be combined with other gift cards or promotions. Complimentary Gift Cards cannot be used as payment on existing payment plans. Complimentary Gift Cards are valid for 6 months from date of issue, unless otherwise stated.

By proceeding with purchasing from Premier Collectibles either online or through the Sales Team, you have deemed to have read, understood and agreed to our terms and conditions.

WARRANTY AND EXCHANGES POLICY

Limited Warranty of 7 days from date of collection/delivery against missing parts or defects. Limited Warranty does not cover conditions, malfunctions or damage not resulting from defects in material or workmanship. E.g. Loss, Theft, Breakage due to inappropriate handling.

As with all hand-crafted products, no two pieces of products are exactly the same; there are bound to be slight differences or minor imperfections (defined as non-visible in normal usage or viewing conditions).  Serious defects are defined as;

Structural instability where products cannot be fitted/displayed properly

Obvious visible cracks, chips, paint scratches

Missing parts or pieces

In the event that a piece is delivered with serious defects, the piece will be replaced free of charge if a direct replacement is available. Should a direct replacement not be available, the piece will be professionally repaired at our expense.

We will pay for return shipping only when the return / exchange is a result of our error such as a serious defect, collectible damages, or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Premier Collectibles will refund the product price minus any applicable shipping/return shipping charges and non-refundable deposits. Final decision is made at the sole discretion of Premier Collectibles.

There is no returns policy. All products sold are strictly non-refundable or exchangeable for other products.

CHANGES TO THIS POLICY

We reserve the right to change this policy at any time by posting changes on this site. Your continued use of the resources on this site after changes are posted constitute your acceptance of this policy as modified by the posted changes. If you do not agree with the facts stated in this policy then we recommend that you do not use this website. 

If you have any questions or concerns about this policy, please feel free to contact us on info@premiercollectibles.co.za